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FAQ


What is WiMAX :


The term WiMAX is short for Worldwide Interoperability for Microwave Access which is one of the latest telecommunication protocols that provides both fixed and mobile wireless broadband internet access.



How WiMAX Works




What is the difference between ADSL and WiMax connection?

Features

ADSL

WiMAX

     

Device Needed

ADSL Modem

Wireless Modem (CPE)

Phone Line

Required

Not Required

Connection

Requires a telephone line and network wire

Requires ONLY a network wire

Download/Upload Speeds

Non-Symmetric

Symmetric

Ability to use the service in more than one geographical location

No

Yes

 

 

What is a CPE?


  • CPE or (Customer Premises Equipment) is the wireless modem installed at the customer premises which will enable the customer to connect to a WiMax network.

  • What is the meaning of Mbps (Mega bits per second)? This term is commonly used in describing data transfer rates.


What is the meaning of CAP limit?


  • It means the total amount of download and upload data transferred during a specified period (month) or billing cycle. There is a limit to the amount of data transfer that you may use for downloading and uploading during your billing cycle. It is a large amount and is adequate for the average customer. Most customers use less than 1 GB monthly


What happens when I reach my CAP limit?


  • You can continue to use the service but at lower download speeds. You can always contact our Customer Care & Call Center to increase your CAP limit and continue to enjoy our service. However, the customer will be charged a nominal fee.



Who do I contact if I need assistance?


  • Our Customer Care & Call Center can be reached 24/7 at 06-590-9000 . You are able to talk to a customer representative for questions related to your account, or to a technical support representative for questions related to solving problems with your service.



Is my Location Covered by The Blue Zone™ Service?


  • Your location must be covered by The Blue Zone™ to get service. For coverage details, please call our Customer Care & Call Center 24/7 at 06-590-9000.



How Does Wireless Broadband Compare to Other Broadband?


  • As the name suggests, the signal is transmitted wirelessly, or through the air via radio frequency (RF). Other forms of broadband use wire. Cable companies use wire over which they also transmit cable TV programming. Telephone companies (DSL) use telephone wire. Because the wireless approach does not depend on the capacity of the wire medium, it has a very large potential to keep advancing more bandwidth or speed as the technology continues to advance



Is The Blue Zone™ Service Secure?


  • Yes! The Blue Zone™ utilizes PKMv2 security suite of WiMAX technology and it is very secure. All traffic is encrypted using AES-CCM standard. Users are authenticated by the secure EAP-TTLS method.
    The Blue Zone™ network is protected by cutting-edge firewalls to eliminate any potential attacks to our system.



What Type of E-mail Service Can I Get With The Blue Zone?


  • You can use The Blue Zone™ e-mail service or continue to use any web-mail account you currently have, such as Yahoo, Hotmail or Netscape. With The Blue Zone™ you can have up to 4 separate e-mail accounts with your subscription. Each account can use 10 MB (megabytes) of storage capacity and have a unique address. The Blue Zone e-mail links with the e-mail client currently on your computer. Therefore your e-mail experience with Outlook, Outlook Express, Eudora and others will continue to be the same.




Do I Have to Change My E-mail Address With The Blue Zone?


  • Not if you currently use a web-mail account such as Yahoo, Hotmail or Netscape. If you decide to use The The Blue Zone™ e-mail service, the suffix after the address name you choose will be "thebluezone.net"




How Long Does It Take to Get the Service Installed?


  • A customer service representative will contact you usually within 24 hours of your on-line subscription to schedule an installation time. Several variables can impact the actual time to get connected, including your availability. However, most installs occur within 48 hours of your request.




Can I Connect Multiple Computers / Devices to a Single Broadband Hook Up?


  • Yes you can. However, you will be responsible to provide the router or device to enable such multiple connections.